Terms of Service

Below are the Trove (“Company,” “we,” “us,” or “our”) Terms of Service (“Terms”). These Terms govern your access to and use of Trove’s website, applications, products, services, platforms, and interfaces, as well as all content, templates, outputs, or materials provided through them (collectively, the “Services”). Trove provides the Services to assist users in creating estate planning documents and handles the information you provide responsibly in accordance with these Terms. These Terms outline your rights and responsibilities when using the Services and establish the rules that help maintain a secure, reliable, and effective platform for all users.

Acceptance of Terms

By accessing or using any Services, you acknowledge that you have read, understand, and agree to be legally bound by these Terms and by Trove’s Privacy Policy, each of which governs your use of the Services. If you do not agree to these Terms or the Privacy Policy, you must not access or use the Services.

Trove may modify these Terms from time to time by posting updated Terms on the Site and, where required, providing notice of any material changes. The “Last Updated” date at the top of these Terms will reflect the effective date of any modifications. Your continued access to or use of the Services after the modified Terms are posted or notice is provided constitutes your acceptance of the modified Terms. If you do not agree to any modification, your sole remedy is to discontinue use of the Services.

User Eligibility

You must:

• Be at least 18 years old
• Have legal capacity to enter into a contract
• Have legal capacity to create a will in your jurisdiction

User Responsibilities

By accessing or using any part of the Services, you are solely responsible for:

• Your account, including account access and interactions with other users — sharing your account credentials or documents with others is at your own risk;
• Ensuring the accuracy and completeness of all information you provide;
• Review of all generated documents;
• Ensuring you legally execute your generated documents properly in a manner that complies with applicable state and local laws, including requirements such as witnesses or notarization; and
• Determining whether attorney review is necessary for your circumstances.

Trove does not review your inputs or provide legal advice tailored to your specific circumstances.

No Legal Advice; No Attorney-Client Relationship

Trove provides an online platform that generates estate planning documents using a “fill-in-the-blank” process, including wills, based on information provided by users through questionnaires. Trove does not provide legal advice, legal opinions, or post-generation attorney review. Trove is not a law firm and does not engage in the practice of law. Use of the Services does not establish an attorney-client relationship or any other special relationship, and any information provided or communications through the Services shall not be deemed confidential or protected by attorney-client privilege.

If, during the course of using the Services, you believe you are receiving legal advice or strategic counsel regarding your rights or remedies, you should not rely on such information and should discontinue use of the Services.

Electronic Records and Signatures

You consent to the use of electronic records and signatures where legally permitted. Certain documents, including wills, may not be validly executed electronically under applicable law. You are responsible for determining proper execution methods.

Data Acknowledgment

By using the Services, you acknowledge and consent that Trove may collect, store, and process your information in accordance with Trove’s Privacy Policy. You are responsible for the accuracy, completeness, and legality of any information you provide and for ensuring compliance with all applicable laws in connection with your use of the Services. Trove does not assume any liability for your submission, storage, or processing of data, and you retain responsibility for safeguarding any sensitive or personal information.

Fees, Billing, and Payments

Certain features or components of the Services may be offered for a fee or other charge. By electing to use any paid features, you agree to the applicable terms of sale, pricing, payment, billing, and refund policies. Trove reserves the right, in its sole discretion, to introduce new services subject to additional fees or charges, or to modify fees for existing Services; any changes will not be applied retroactively to services already paid for by you.

You hereby authorize Trove (or its third-party payment processor) to charge your credit card, debit card, or other payment method on file for all fees and charges incurred in connection with your use of the Services, including Trove’s fees, government fees, taxes, and other third-party charges. All fees are due when billed, and failure to pay may result in immediate suspension or termination of Services. You may not set off or withhold any amounts due. You are responsible for all applicable taxes, duties, and government fees.

Enterprise Plan Billing

Enterprise pricing is determined through individual contract negotiation based on organizational size and requirements. Enterprise accounts are billed in accordance with the terms of the applicable agreement, including payment schedule, invoicing procedures, and any applicable taxes. Failure to timely pay fees in accordance with the terms of the applicable agreement may result in immediate suspension or termination of Services, and Trove shall have no liability for any consequences, losses, or damages incurred by end users or third parties as a result of such suspension or termination. In the event of any conflict between an Enterprise agreement and these Terms, the Enterprise agreement shall control.

Cancellations; No Refunds

All purchases are final. Any refunds are at Trove’s sole discretion and evaluated on a case-by-case basis in accordance with the applicable refund policy. You may cancel your account at any time; however, cancellation does not entitle you to a refund. Any disputes regarding fees or charges must be submitted in writing within 30 days of the invoice or charge; failure to timely notify Trove constitutes a waiver of the dispute.

The issuance of any refund, credit, or discount does not obligate Trove to provide similar relief in the future. If Trove suspends or terminates your account or these Terms, you will not receive any refund or exchange for any Trove content, unused subscription time or services, license or subscription fees, account-related content or data, or any other aspect of the Services.

Tax Information Disclaimer

Trove does not provide tax advice. Any tax information is for general educational purposes only and should not be relied on as professional advice. In accordance with IRS Circular 230, nothing provided by Trove is intended or written to be used, and cannot be used, for (i) avoiding penalties under the Internal Revenue Code, or (ii) promoting, marketing, or recommending any transaction, investment, or tax strategy. Users should consult a qualified tax professional regarding their specific situation.

Intellectual Property

All content, software, features, functionality, designs, graphics, text, templates, outputs, trademarks, tradenames, logos, and other materials provided through the Services (“Trove Content”) are the exclusive property of Trove or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You retain ownership of any content you submit or input through the Services (“User Content”), and are granted a limited, non-exclusive, non-transferable license to use the generated will documents provided to you with your user content for your personal, non-commercial use only. By submitting or generating User Content, you grant Trove a worldwide, royalty-free, perpetual, sublicensable license to use, store, and access your User Content as necessary to provide and maintain the Services.

You may, from time to time, provide feedback, suggestions, ideas, or other information regarding the Services (“Feedback”). By submitting Feedback, you grant Trove a worldwide, royalty-free, perpetual, sublicensable, and transferable right to use, copy, modify, distribute, and otherwise exploit such Feedback in any manner without obligation or attribution to you. You represent and warrant that you own or otherwise control all rights in the Feedback and that its use by Trove will not violate any third-party rights or applicable law.

All rights not expressly granted are reserved by Trove and its licensors.

Prohibited Uses

You may access and use the Services solely for lawful purposes and in accordance with these Terms, and only for personal, non-commercial purposes. You may not, directly or indirectly:

• Use the Services to generate or deliver documents or outputs for third parties
• Sell, license, sublicense, distribute, or otherwise make available any outputs or derivative works
• Use the Services to develop, train, benchmark, or improve competing or substitute products or services
• Reverse engineer, decompile, disassemble, scrape, crawl, or attempt to derive the source code, models, algorithms, or proprietary components
• Circumvent usage limits, access controls, security features, or other restrictions
• Interfere with, overload, damage, or impair the Trove website, Services, or any user’s access
• Introduce viruses, malware, or other harmful material
• Attempt unauthorized access to any systems, servers, or networks connected to the Trove website or Services
• Transmit unsolicited advertising, spam, or other promotional materials without consent
• Impersonate the Company, its employees, other users, or any other person or entity
• Exploit the Services to harm any individual or entity
• Otherwise use the Services for unlawful, deceptive, misleading, fraudulent, or abusive purposes

Any use not expressly permitted may be deemed strictly prohibited by Trove, and Trove may, in its sole discretion, suspend or terminate access, remove content, and pursue all available legal and equitable remedies, including injunctive relief and damages.

Third-Party Services

The Services may include, or provide access to, third-party products, services, or content, including payment processors and other service providers (“Third-Party Services”). Your use of any Third-Party Services is subject to the terms, conditions, and privacy policies of those providers. Trove does not control or guarantee any Third-Party Services, and is not responsible for any errors, interruptions, or other issues arising from their use.

Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TROVE MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. TROVE DOES NOT GUARANTEE THAT THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS, BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DOCUMENTS GENERATED THROUGH THE SERVICES WILL BE LEGALLY SUFFICIENT. TROVE IS NOT RESPONSIBLE FOR ANY TECHNICAL ISSUES, SYSTEM ERRORS, OR OTHER INTERRUPTIONS THAT MAY OCCUR DURING USE OF THE SERVICES. TROVE RESERVES THE RIGHT TO MODIFY, SUSPEND, OR DISCONTINUE THE SERVICES, IN WHOLE OR IN PART, AT ANY TIME WITHOUT NOTICE. SUCH MODIFICATIONS OR SUSPENSIONS WILL NOT AFFECT YOUR OBLIGATIONS UNDER THESE TERMS.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER TROVE NOR ITS AFFILIATES, NOR ANY OF THEIR OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, OR SERVICE PROVIDERS (COLLECTIVELY, THE “COMPANY PARTIES”) SHALL BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, BUSINESS INTERRUPTION, OR PROCUREMENT OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THE SERVICE, ANY DOCUMENTS GENERATED THROUGH THE SERVICE, OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TROVE IS NOT LIABLE FOR ANY UNAUTHORIZED, IMPROPER, OR THIRD-PARTY USE OF THE SERVICES OR ANY DOCUMENTS GENERATED THROUGH THE SERVICES.

To the maximum extent permitted by applicable law, the total aggregate liability of the Company Parties for all claims arising out of or relating to the Service, any documents generated through the Service, or these Terms shall not exceed the greater of: (A) the amounts you paid to Trove for the Service in the twelve (12) months immediately preceding the event giving rise to the claim; or (B) $100.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, or gross negligence, or liability that cannot be excluded or limited under applicable law. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, and therefore some of the above limitations may not apply to you. Any claim or cause of action arising out of or relating to the Service or these Terms must be filed within one (1) year after the claim accrues; otherwise, the claim is permanently barred.

You acknowledge that the fees paid for the Service reflect the allocation of risk described in this section, and that without these limitations, the terms, including the cost of the Service, would likely be different. These limitations apply even if any remedy provided under these Terms fails to achieve its intended purpose.

Force Majeure

Trove shall not be liable or responsible for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, acts of government, internet or telecommunications outages, labor disputes, or other force majeure events. Such events shall not constitute a breach of these Terms, and performance timelines shall be extended accordingly.

Indemnification

You agree to indemnify and hold harmless the Company Parties from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to your use of the Services in violation of these Terms, your submission of content through the Services, or your violation of applicable law or the rights of any third party.

Trove reserves the right to assume the defense and control of any matter subject to indemnification, and you agree to cooperate with Trove in the defense. You may not settle any claim on behalf of the Company Parties without Trove’s prior written consent.

Arbitration and Dispute Resolution

Except for claims seeking injunctive or equitable relief or eligible small claims, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or your use of the Services (each, a “Dispute”) shall be resolved exclusively through final and binding individual arbitration, and not in court or as part of a class, collective, or representative action, except where prohibited by law. You and Trove waive any right to a trial by jury, and all Disputes must be brought solely on an individual basis. The arbitration shall be administered by the American Arbitration Association or another mutually agreed-upon arbitration provider in accordance with its applicable rules at the time the arbitration is initiated. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of this Section is void or unenforceable. Each party is responsible for its own attorneys’ fees and costs, except as otherwise required by applicable law or awarded by the arbitrator.

Governing Law and Venue

These Terms, the Services, and any Disputes shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict-of-law principles. You agree that any legal action, proceeding, or claim arising out of or relating to these Terms or the Services that is not subject to arbitration shall be brought exclusively in the state or federal courts located in Wyoming, and you consent to the personal jurisdiction of such courts and waive any objection based on venue or inconvenient forum.

Assignment

You may not assign or transfer your rights or obligations under these Terms without Trove’s prior written consent. Trove may freely assign or transfer its rights and obligations, including but not limited to, in connection with a merger, acquisition, or sale of assets, without restriction. These terms of assignment shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

Suspension and Termination

Trove may, in its sole discretion, suspend or terminate your access to the Services at any time for violation of these Terms, misuse, fraud, or other improper conduct, or for any other reason (e.g. deactivation of inactive accounts). Termination or suspension does not relieve you of obligations to pay fees or comply with these Terms, and Trove is not liable for any consequences of suspension or termination.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, that provision/those provisions shall be considered severable from these Terms and the remaining provisions shall remain in full force and effect. The invalid, illegal, or unenforceable provision shall be modified, if possible, to become a suitable replacement to achieve the original intent to the maximum extent permitted by law.

Survival

Sections of these Terms that by their nature are intended to survive termination or expiration, including but not limited to disclaimers, limitations of liability, indemnification, intellectual property rights, fees and payment obligations, arbitration, governing law, and any provisions necessary to enforce these Terms, shall survive any suspension, termination, or expiration of your access to the Services.

Entire Agreement

These Terms, together with Trove’s Privacy Policy, constitute the entire agreement between you and Trove regarding the Services and supersede all prior agreements, representations, or communications, except to the extent that a separate Enterprise Agreement applies, in which case the Enterprise agreement governs. No waiver of any provision of these Terms shall be effective unless in writing and signed by Trove.

Notices and Contact Information

Questions and notices to Trove or regarding these Terms may be directed to: